Why Should Hospitality Businesses Care About Tech Trends?
As technology continues to move at a rapid pace, hospitality businesses must be capable of adjusting to this new way of life and adapt to meet trends. Hospitality technology refers to innovations that help businesses run more smoothly, improve conditions for staff, and help personalize hotel stays for guests.
The most important reason for hospitality businesses to adopt new technology is to help you better understand what customers will expect in order to continue to innovate and provide exceptional service using the newest technologies. All of this ultimately helps to increase customer retention and satisfaction while at the same time boosting revenue.
The Ways We Help You!
The modern hospitality industry cannot survive without technology. As the demand of customer changes, technology is the only tools that help keep the hospitality services updated and unique. The hospitality industry is always on the lookout for the next big thing to help attract guests and make their experiences as memorable as possible.
Fully Autonomous Robotic Servers
CIH Provides services and products such as:
- 24/7 fully automated robot barista
- Our Robot Barista with excellent speed, more coffee variations, and designed based on NAMA and ADA standards
Coffee Robot K2
Coffee Robot C1 PRO
Custom Food Services Automation / Custom Kitchen Robotic Automation
The future of restaurant kitchens is quite clear; Robotics and automation are going to play a major part. It won’t be long before we eat food made by robots and/or served by robots. That being said, there are two differing perceptions of how exactly the automated kitchen market will evolve.
Digital (Software) Services
A digital food experience refers to the combination of technology and enjoying a meal to create a new level of engagement between customers and restaurants. Such experiences are possible from fast-casual chains through fine-dining establishments, but they share another commonality. The digital experience begins before any order is ever placed. It begins the moment someone decides to “order from a restaurant.” The location is not the distinction. It is an immediate turn to technology that kick starts the process, and according to Hospitality Tech, up to 53% of millennials use digital options to improve dining experiences.
Thus, restaurateurs need to understand the overlooked sides of food experiences, how they set restaurants apart from their competitors, and the added benefits of digital experiences on profitability and service.
A digital food experience leverages technology to improve the guest experience regardless of where the guests are. Customers are more likely to be happy when they can personalize their orders with these, using a personal device or in-store kiosk.
Benefits of a digital experience rhat make your restaurant stand apart from the crowd:
- Increased ability to judge market acceptance of new menu items and obtain feedback.
- Lower overhead costs deriving from better staff scheduling.
- Improved kitchen inventory management.
- Streamlined workflows that result in orders prepared and delivered faster.
- Automated communications provide added personalization to individual orders.
- Data-rich insights help companies realize what is and is not working.
- Tracking customers’ past behaviors through online portals encourage customers to reorder based on their purchase history.
- Less time spent taking orders, thanks to the efficiency gains when operators utilize tableside kiosks, mobile ordering, and even counter kiosks.
Turnkey Kitchen Preparations
CIH is capable of designing kitchens from scratch, starting with an empty space to a fully developed kitchen base on customer requirements. The dash of intelligent design and level of automation is what makes turn-key projects by CIH special and exceeding customer expectations.
